Please be advised that Cxense will be performing scheduled server maintenance between 3am-6am EDT (7am to 10am GMT) on Monday, October 17th. During this period, there will be impact to Cxense Video service. Content processing will be intermittently unavailable, and new items will be queued to be processed when maintenance is complete.
The Cxense Video API endpoints for content processing (dataservices.widget.cx (http://dataservices.widget.cx/) ) may return errors during this period, in which case the API call will need to be re-submitted when maintenance is complete.
There is no anticipated interruption to publishing services, including media playback, hosted pages, and data APIs (api.widget.cx (http://api.widget.cx/) ).
Note: If you have whitelisted our Video datacenter (22.214.171.124, 126.96.36.199) and you have not yet made the update to the new IPs, you will need to do so ASAP. Please contact email@example.com for more details if you think this applies to you.
For up-to-date status of the Cxense Video platform, please see the Cxense Support portal (https://support.cxense.com/) and the Cxense Video status page (https://support.cxense.com/hc/en-us/articles/206396429-System-Status-Right-Now) .