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21 August 2017, 11:30:00 UTC - Service Incident

Our engineers are looking into the incident and we will update this page with updates.

Update - 21 August 2017, 13:30:00 UTC - There seems to be a problem establishing a connection between our CDN and our origin. This is causing the video console to be unavailable. It also is impacting services that rely on the console for authentication, like the NBA console and services. We are working with our CDN vendor to resolve the issue. We will let you know when we know more

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    Cxense Support

    Update - 21 August 2017, 21:36:00 UTC - Video Console restored. However, video does not play on mobile and on Safari browser. CDN vendor continues looking at the problem.

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    Cxense Support

    Update - 21 August 2017, 23:52:00 UTC - CDN vendor pushed a configuration change that is expected to resolve the problem.

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    Cxense Support

    Update - 22 August 2017, 00:42:00 UTC - The change has been reflected and the service incident has been resolved.

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